Frequently Asked Questions

No, all of our games are available to download and enoy completely free of charge. There is never any obligation to wager real money and you can play for free for as long as you wish.

Of course! Casinos just wouldn't be the same without the chance to win big. Information on banking (deposit and withdrawal) methods and policies can be found on the banking page here.

There is no age requirement to play the games for fun, however, in order to play for real money, you must be at least 18 years of age and the legal age of majority for your jurisdiction.

No, all transactions are kept completely confidential. We do not report your winnings to any government agency.

Yes, online wagering from the country we host from is perfectly legal, however, international law is very complex and we do not know the specific laws that may apply to where you live. We operate under strict compliance with all local laws and urge you to wager real money only if you are in compliance with yours.

Yes, we are licensed and regulated under the rules of the Kahnawake Gaming Commission.

BreakAway Casino is licensed and regulated under the rules of the Kahnawake Gaming Commission. Should you at any time feel the need to lodge a complaint, discuss an issue or raise any concern you may have, please contact the Kahnawake Gaming Commission by email.

Please be aware that the complaint must be submitted to the Commission not less than seven (7) days and not more than six (6) months after date on which the subject matter of the complaint first arose.

Since our software is the fastest downloading casino package on the net, your download wait time should be very small no matter what speed your connection is. The approximate download times are as follows:

You should see a file on your desktop named "breakawaycasino.exe". Simply double-click the file and follow the installation instructions.

If you are unable to locate the file on your desktop, you can find it by going to the start button and selecting "search --> find files or folders". In the Search field type "smartdownload.exe", make sure that the "local drives" option is selected in the "look in" field, and then click "find now". After the file is found, simply double-click it and follow the installation instructions.

Desktop is the term used to describe the background area on your computer monitor. When all your programs are minimized, what you are looking at is the Desktop. You should see icons towards the top left corner for "My Computer", "Recycle Bin", and any other programs your system may have pre-installed.

Creating an account is quick and easy, simply double-click BreakAway Casino's icon on your desktop and then click the "new account" button. After filling out the required information, click "create", and you will be ready to log in to your new account.

Yes. Your account information is protected by our software's state-of-the-art 128 encryption technology and will always be kept completely confidential.

If you have not yet created an account, you will need to do so before you can log in and begin playing. If you already have an account and are getting this error, most likely you have mistyped either your user name or your password. First, make sure that your caps lock key is turned off, then, double-check the spelling of your username and retype your password. Remember, although your username is not case sensitive, your password is, meaning lowercase and uppercase characters must match your original password entry exactly. If you are still having problems logging in after these steps, please contact customer support and we will be happy to help you resolve the issue.

In order to retrieve a forgotten password you will need to contact our support department at support@breakawaycasino.com.

No, at this time our software is not compatible with the Macintosh operating system.

Yes, AOL users can download and play our software with AOL version 3.0 or later.

The minimum system requirements for our software are a Pentium 90, windows 95+, and 16mb RAM.

For your convenience, BreakAway Casino offers several ways for you to initiate a transaction. After starting the software and logging into your account, click on the "bank" button. From there you will see several options for depositing money into your account. Choose the one that suits your needs the best and follow the instruction

Absolutely. Our transaction processors have been carefully chosen based on the security and reliability of their services. All of our processors utilize the latest in SSL encryption technologies to ensure the protection of your credit card and personal information at all times.

All wagering is done in U.S. dollars for simplicity, however, you may make a deposit with us in any currency you like and we will be happy to credit your account in dollars at the current true bank exchange rate.

You must exit the game and enter the Banking section of the casino's lobby. From the Bank, you may request a withdrawal.

Neteller and other E-cash withdrawals are processed the same day! For credit card redemptions, your money is generally credited back to your credit card the same day. For FedEx/overnight express check withdrawals, you can generally expect approval within 2-3 business days, and depending on international delivery, another 2-4 days for arrival. Our general policy is to process your redemption request the day we get it, assuming it is during normal banking hours. Wire Transfers should arrive same day. Pre-paid ATM will generally process back to your card within 2-3 days.

The method of withdrawal you choose determines how your money will arrive. Deposits from a credit card are returned back to your cc whenever possible and your winnings will be sent by the method you prefer. Some methods may require you to have an account with them, such as Neteller, or to have a card, such as Pre-paid ATM.

No, All transactions are strictly confidential. We do not report your winnings to any government agency.

BreakAwayCasino.com, Action Commerce Ltd. and Ecom Enterprise NV are fully-owned subsidiaries of Playsafe Holding AS, a publicly-listed company in Norway (OTC). When making a purchase on this website, you are contracting with Action Commerce Ltd. All transactions will be billed by Action Commerce Ltd. and appear on your statement as "Player deposit, Actionpokernetwork". All poker brands operated by Playsafe Holding AS are licensed and regulated under the rules of the Kahnawake Gaming Commission.

BreakAway Casino offers casino favorites such as Black Jack and Roulette, as well as an assortment of 3 and 5 Reel Slots and Video Poker. All in all, we offer over 26 games with new updates and games being developed on a regular basis. With such a diverse selection, you're sure to find the perfect casino entertainment to suite your needs.

Detailed game play rules and complete instructions for all our games can be accessed by clicking the rules button from within the software.

In the United States there are 13 states that have land-based casinos. You may be surprised to learn how their payouts compare to BreakAway Casino. The following data was obtained from the June 1999 issue of, Casino Journal. (Although the actual payout varies depending on the denomination of the slot game, we are using the averages for this comparison.)

When you've decided you've practiced enough and are ready to play for real, switching to real money mode is quick and easy. You can either exit and restart the software, or click on the “Switch to Real” button in the lobby. At the login screen, make sure that you select "Play for Real Money" and log in. Click the "Bank" button at the top left of the screen. Once in the banking area, choose a deposit method from one of our secure processors and follow the instructions for depositing money into your account. Now just select the game of your choice and start winning for real!

As long as you haven't initiated play, you may reduce the amount of your bet or remove your bet entirely by clicking directly on the chips on the table.

Yes, complete records of the entire game play history for your account can be obtained by contacting customer service.